Play Nation Console Rental Terms and Conditions
Play Nation is offering an online service to customers that are looking to rent our console set from us in accordance with the Terms and Conditions. You also agree to comply with the Terms and Conditions as stated below:
Kindly note that the rental period starts 1 day after the product(s) has been received. The risk and bearing of loss for items shipped, passes on to you upon receipt of product(s)/package(s) on your end.
A) Rental Order Delivery / Collection Time
- For Standard & Express delivery service, rental orders made before 11am on particular day, the delivery will be done next day. If rental order made after 11am on particular day, the delivery will be done on next following day.
- For Standard delivery service, delivery will take about 1 – 3 working days.
- For Express delivery service, delivery will take about 1 – 2 working days.
*Delivery service is not available on Saturday & Sunday.
*Collection service is not available on Saturday & Sunday.
B) Self Collection for Console Order
- You are required to make a pre-booking with our staff for self - collection.
- You may collect the console set at Play Nation, *SCAPE Branch, S237978 from Monday to Sunday, between 2pm-8pm.
C) Duration of Rental
- The minimum rental duration for all games/packages is 7
D) Use of Games
- All our console set comes with a set of user manual & troubleshoot guide (QR Code).
- Our entire console set is sanitized with care.
- Games are subjected to availability. Should a game of your choice be unavailable, we will get in touch with you to pick an alternative title.
E) Extending Rental Period
- Extension of rental period for console set is subjected availability.
- Should you choose to extend your rental period, rental rates will be $50.00 Nett per week per console set.
F) Exchange of Console Games during rental period
- There will be an additional service charge of $10.70 Nett if change of game is requested during the rental period.
G) Late Penalty Fees
- Any rented product returned later than the agreed date and timing will incur a late penalty fee of $25.00 Nett per Day.
H) Delivery and Collection Fees & Tracking Number
- We offer 2 types of delivery services: Express delivery & Standard delivery service. Delivery services include both delivery and collection.
- The price quoted is based on the type of console set rented and the types of delivery services selected.
- Tracking Number will be provided to you after the delivery is being arranged.
I) Damage or Misuse
- All our console sets and games are kept in good and playable condition. Any damaged parts will be highlighted upfront before collection. Please kindly do a check of the rental products before accepting.
- Any damages that have not been mutually agreed by both parties before shall be deemed as damage incurred during your duration of rental.
- Forfeiture of deposit will be made to recover the cost of the items should there be any damages incurred during your duration of rental.
- If you return an item with excessive or abusive damage exceeding normal wear and tear, as determined by us at our sole discretion, you agree that we may recover the repair or replacement fee from you. The item replacement fee varies depending on the specifics of each product/packages or any other item inclusive.
- In the event of any repair / replacement cost arising from spoilage / damage of the console systems, peripherals or games during the rental period:
- Play Nation will first seek the solution of a repair, and bill the repair cost back to the customer.
- If a repair option is not available, Play Nation will look to replace the damaged item (at market price) and bill the replacement cost back to the customer.
- If the item is being replaced, the faulty items will be returned to the customer.
- Theft or loss of an item during your rental duration is not covered by the Terms and Conditions; therefore you will be responsible for the full retail price of the item immediately.
- Rental fees will continue to accrue until the payment is received in full.
- A Security Deposit of $100 will be collected. Deposit may be forfeited/deducted if any of the following occurs:
- Damage to the games / console set
- Late return of the games / console set
- Partial loss of gaming items / gaming peripherals
- Entire loss of game(s) / console items
- Deposit will be refunded to you within 3 – 5 working days after the console set has been returned to us.
K) Refunds & Cancellations
After you have confirmed the rental service with Play Nation, our system will place the selected games on reservation immediately. There will be strictly no refunds or cancellations after you have made the payment for the rental.